What is advice.scot?

advice.scot is an advice hub. All of the services we provide are completely free at the point of use. We offer a genuine multimedia service: our aim is to help customers using the access channel of their choice.

advice.scot is the online identity of Advice Direct Scotland, trading as Citizens Advice Direct. 
Advice Direct Scotland is an independent member of The Scottish Association of Citizens Advice Bureaux.

Why do we exist?

Our mission is to connect advice and information with the people who need it. We believe technology will allow us to address the huge unmet need for help and advice in Scotland.

Impartial advice should be available to everyone in Scotland, at no cost, regardless of personal circumstance. No subject matter is inconsequential, unimportant or a waste of time. Pick up the phone, ping off an email, talk to us via webchat or even send us a tweet – we are here for you whenever you need us.

Who do we help?

We're helping people to find out if they have rights and how to exercise them. If they don't, we will show them how to mitigate their current circumstances. We provide advice to everyone in Scotland, regardless of age, background or circumstance. Our advice is impartial and free of prejudice.

We take more than 400,000 contacts annually, across our organisations, and have now amassed over 1,000,000 separate cases.

For more information, please see our range of services.